Synaptics Support
  1. Synaptics Support
  2. ASTRA™ Support
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ASTRA™ Support

Before raising a support ticket, please check out the ASTRA™ FAQ. If you are not able to find what you are looking for, you can raise an Astra support request from the options below.

Request an Astra Machina DevKit

Request an Astra Machina SL2610 Dev Kit

Excited about your project? So are we! Request Synaptics SL2610 Dev Kit and turn your vision into reality. Keep in mind, availability is limited to ensure a perfect fit for groundbreaking projects.

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